Pre-Trip Support
With being a small family business we pride ourselves with providing personal, professional and friendly service in the lead up to your adventure whether it’s your very first, second or tenth. We appreciate that everyone has different levels of experience and reasons for wishing to embark on a trip and therefore require varying levels of support and guidance. We’re here to help you every step of the way from the moment you enquire or join the flock all the way through to completing the challenge and beyond.
Jim and Sue’s knowledge, expertise and genuine enthusiasm stems from dozens of years of travelling and exploring the destinations that we visit in order to fully support you in the lead up to your adventure. We’ve been to the places we host our adventures and therefore can provide you with everything you need to know from the day to day experiences, to the terrain covered, to the food and accommodation, to kit requirements and advice, to training and preparation, to all the pre-trip admin requirements (visa, vaccinations, etc), the specific safety and well-being procedures in place, basically everything you need to know to ensure you’re best prepared.
Below is just a snippet of 5 ways in which we support you in the lead up to your adventure…..
1. Booking with confidence
Travel safe
We are proud to have working in accordance with the new global Safe Travels protocols for the Travel & Tourism sector as best practice guidelines. The global protocols were developed in collaboration with World Travel & Tourism Council Members, leading industry associations & international organisations. They take into account the current guidelines of the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). Your health, safety and well-being and that of our leaders, crew and the communities we visit are the centre of all our operations, always.
Financial Protection through ABTOT
Adventurous Ewe Ltd is a member of ABTOT with membership number 5604. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Adventurous Ewe Ltd. In the event of our insolvency, protection is provided for non-flight packages.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are not protected by ABTOT.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here. You can find out more about ABTOT here.
Secure online payments
All bookings can be made online with Mastercard, Visa and debit card or via BACS. You can also opt to pay via monthly instalments. We use Stripe to handle all our online payments as it is a payment platform which is a global leader in payment processing offering superior security for both you and us as a company. For any further info or to organise monthly instalment payments, please get in touch with us at info@adventurousewe.co.uk.
Travel insurance
Travel insurance is compulsory for all our overseas expeditions. When arranging your policy we recommend that it not only overs you against medical and personal accident risks (to include repatriation costs and air ambulance or helicopter rescue services where appropriate), the activities you are undertaking, personal liability, cancellation, curtailment and loss of luggage and personal effects but also now covers you for pandemics and epidemics.
For UK residents we have partnered with Campbell & Irvine to provide you with a travel insurance program that includes Covid-19 cover. If you would like to obtain cover for your trip please feel free to contact specialist Insurance Brokers, Campbell Irvine Direct for a quote or contact us for more information about a policy.
2. Mobile Travel App
On booking your trip with Adventurous Ewe, you’ll receive all the exciting trip info via our free mobile travel app. You’ll have access to your itinerary, countdowns, live updates, contact info, weather forecasts, maps, kit lists and much more all at the touch of a button, 24 hours a day 7 days per week via your mobile phone. No more unnecessary use of reams of paper and the need of carrying around documents with you. The app is free to download and all info is customary to your adventure ahead. A’ppy days.
3. Kit support, advice and exclusive discount codes
A full kit list and top tips will be provided when you sign up for an Adventurous Ewe trip. Good kit can make the difference between a fantastic adventure and an uncomfortable one. To help you get the very best from your trip we will provide you with an exclusive Adventurous Ewe discount code to use in specialist outdoor retailer stores, both online and in store. They offer a large choice of kit that the staff themselves use whilst climbing, hiking, mountaineering, running, travelling or enjoying expeditions across the globe. The staff pride themselves on sharing their experience and knowledge of equipment so you can choose the right gear to suit you and the adventure you are about to undertake.
4. Training and preparation
Preparation is key when it comes to taking on an adventure. When you join an Adventurous Ewe trip you’ll be provided with a bespoke training guide packed with plenty of tips and recommendations specific for your trip. To make sure you have the best experience on your challenge we highly recommend having a good level of strength, stamina, endurance and good ole grit and determination. Your training should incorporate aerobic (endurance building), anaerobic (strength building) exercises and some good long consecutive hikes/bikes!
We are thrilled to bits to have teamed up the supportive community Her Spirit and the very enthusiastic personal trainer Peter Lant Training & Philosophy. For more info on our exclusive training and support packages, please whizz over to our Training & Preparation page.
5. Water-to-Go Bottles
The impact of single use plastic is having on our landscape, wildlife and oceans, it is now more important than ever that we all make changes in order to help our planet. We may not be a huge global company but we’re passionate about playing our part and trying to make a huge difference collectively.
We’re proud to have partnered with Water-to-Go, a filtration system that eliminates over 99.99% of all microbiological contaminants from any non-salt water source. Together we can dramatically reduce our consumption of single use plastics and support our responsible travel ethos of ‘Take nothing but photos, leave nothing but boot-prints, keep nothing but memories.’
You can make a difference too with taking part in one of our trips. If you join the flock on a long haul adventure, you’ll receive a complimentary Adventurous Ewe Water-To-Go Bottle which will be an essential piece of kit to eliminate the purchase of plastic water bottles in often developing countries. If you join us in the UK, you can purchase one of these environmentally friendly reusable alternative bottles using our exclusive 15% discount code. Not only does this eliminate the need to purchase plastic water bottles on your trip, you can also use it on a daily basis at home, at work and during your training. Some more great news is that Water-to-Go will donate a further 15% to our charity partner, Cool Earth if you purchase an exclusive Adventurous Ewe WTG bottle.
For more info please visit here or email us at info@adventurousewe.co.uk to buy your Water-To-Go bottle. Thank-ewe.
Need more info?
If you’d like more info about us or would just like to get to know us in advance of joining an adventure or commissioning an event project, please get in touch with us today. We look forward to speaking with you as we simply love chatting all things adventure.
Office tel: 01492 588 069
Jim Young, Founder & Director (aka Chief Ewe) – jim@adventurousewe.co.uk
Susan Blunt, COO & Sustainability Lead (aka Deputy Ewe) – susan@adventurousewe.co.uk
